RecovR Support

This outlines key updates to the dispute workflow and payment management processes in the Billing Portal.

The <code>Manage Payments</code> button and its associated functionality have been decommissioned from release v1.3.4 onwards.

Dealers receive weekly email reminders containing details of <code>Partially Paid</code> invoices

Schedule: Every Monday at 16:00 UTC (9:00 AM PHX time)

- Dealers receive weekly email reminders containing details of <code>Partially Paid</code> invoices
- Schedule: Every Monday at 16:00 UTC (9:00 AM PHX time)

Internal Admins can now reject invoice lines on behalf of the Dealer through the dispute workflow interface.

1. The existing Intercom article <a href="https://help.billing.recovr.biz/en/articles/13376248-payment-details">https://help.billing.recovr.biz/en/articles/13376248-payment-details</a> on Manage Payments is deprecated from v1.3.4 onwards and needs to be removed.

Dispute Workflow Update – Manage Unpaid Records

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Dispute Workflow Update – Manage Unpaid Records

Overview

Manage Payments Button

Weekly Reminders for Dealers

Admin Line Rejection